Charges not related to COVID‐19 treatment, hospitalization or other care will continue to be covered according to the plan documents. Members with questions about their coverage and benefits should refer to plan documents for details and contact customer service with any questions.
NO PRIOR AUTHORIZATION FOR COVID‐19 TESTING OR INPATIENT ADMISSIONS
There are no prior authorization requirements for members to receive COVID‐19 testing or for COVID‐19 or suspected COVID‐19 inpatient admissions. For more information about prior authorization, please visit the prior authorization page.
BWBA is covering telehealth services, which can also help our members avoid germs.
With telehealth benefits, members can call and receive medical consultations via telephone with their doctors, clinics and other health care providers the same as if members made a visit to a doctor’s office in person.
Telehealth benefits allow members to receive a wider range of medical services remotely, without having to travel to a doctor’s office, clinic, hospital or other medical facilities.
A telehealth “visit” would be covered under the current schedule of benefits – including the benefit changes for COVID‐19 – and a member should consult their current benefits information to learn about what cost‐sharing would apply to the visit.
If a member needs care due to COVID‐19, they should contact their Primary Care Provider (PCP), a clinic or urgent care facility. Members should be encouraged to contact their PCP for care, direction and guidance as not to place an unnecessary burden on emergency department resources.
PREVENTING THE SPREAD OF COVID‐19
We all can do our part to help reduce the spread of COVID‐19. In order to protect our personnel during these times, the COPS Trust office will be closed. Our staff will be available via e-mail and voicemail.
- For Medical related problems such as claims issues, ID cards, coverage questions or prescription coverages please contact Blue Water Customer Service at 1-800-229-2210
- For Dental issues or coverage contact Delta Dental at 1-800-524-0149
- For Vision issues or coverage contact VSP Vision at 1-800-877-7195
- For Detroit Police Fire Retirees who retire prior to January 1, 2015 contact Benesys at 248-641-4913. For those who retired after January 1, 2015 contact ABS at 1-800-645-9978
If you have any problems that cannot be resolved with the above contacts, please feel free to leave a voicemail at the COPS Trust office at 248-524-0454 or email Tom Schneider (firstname.lastname@example.org) or Karen Ramos (email@example.com).